Hotel Policies

Check In
Check-in time is 3pm

Check Out
Check-out time is 12pm

Overnight Valet
$35.00 plus tax, to be added nightly for overnight guests.

Day Valet
$25.00 for visitors who are not staying overnight.
– Complimentary valet for patrons of Supper with validation. (Does not apply for patrons of Sternewirth.)

Paid Premium Self Parking 
Parking lots located at Pearl. Fees apply.

Wifi is complimentary to all guests. The network is Emma Guest and does not require a password.

Professional photography/videography is only allowed for contracted weddings taking place at the hotel. Media visits must be arranged in advance and official press credentials are required. Hotel Emma reserves the right to ask any photographer/videographer to cease documentation at any time, should their work compromise the enjoyment of our guest experience.

Overnight hotel guests are welcome to take personal photographs or videos while enjoying their stay, so long as the images and videos are for personal, non-commercial purposes. All photographs and video must be taken with a hand-held camera (non-professional equipment).

Monday–Saturday:
Items we pick up by 8:30am will be delivered to you by 7pm.

Express Service (Mon-Fri only):
75% Surcharge. Items we pick up by 6am will be delivered by 11am.

Service animals are welcome. We follow the ADA’s definition of Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual or other mental disabilities.

Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.

A Pet Registration Form must be completed for all pets staying at Hotel Emma. A non-refundable cleaning fee of $200 plus tax applies to ensure that no pet allergens are left in the guestroom for any future guests.

Hotel Emma is smoke-free. Smoking is allowed in designated areas on the Pearl campus. If evidence of smoking is detected in a guest’s room, we will charge an additional fee of $350 (plus taxes) to the guest to cover cleaning.

Hotel Emma Gift Cards are available for purchase at our giftshop, Curio, and also online via the “Shop” link. Gift Cards are good towards any purchase at Hotel Emma but not valid at other Pearl locations. Hotel Emma Gift Cards do not expire or decrease in value.

We are a cashless property.  Should you require cash/change, please visit the Front Desk for assistance. For your convenience, there is also an ATM located on the lobby level.

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.